Privacy Policy

Table of contents

h2
Example H2
h3
Example H3
h4
Example H4
h5
Example H5
h6
Example H6

Introduction

Idara is a company that facilitates the full incorporation and licensing of highly regulated businesses in Africa. This privacy policy will explain how our organization uses the personal data we collect from our customers and related partners when they use our web app or subscribe to any of our products and services. This Privacy Policy also explains how that information may be used and shared and the choices you have to limit or prevent certain uses or sharing of that information.

We value the privacy of your personal information and recognize that you have the right to protect and secure that data. Throughout this Privacy Policy, we use the term "personal information or data" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous, such that it does not identify a specific user.

By using or accessing the Services, you agree to the terms of this Privacy Policy. We may update our Privacy Policy to reflect changes to our information practices. If we do this and the changes are material, we will post a notice that we have made changes to this Privacy Policy at Idara, and we will indicate the date these terms were last revised at the top of the Privacy Policy. Any revisions to this Privacy Policy will become effective at the end of those 7 days.

If you don’t understand a section of our policy or have any questions about how our policy might apply to you, please contact us via hello@goidara.com.

The Legality of Users to Access Services 

Our Services generally require users to be at least 18 years of age. Our services may allow users above the age of 18 (such as healthcare providers, parents, and guardians) to submit personal information on behalf of minors. Such users assume full responsibility for their submission, use, and transmission of such information.

Information We Collect

A. Personal Information 

We collect personal information required for the particular Service selected on our Sites to (i) carry out the Services ordered by the User; (ii) fulfil the legal obligations and all anti-money laundering policies in the jurisdiction; (iii) communicate any updates and progress in the Services ordered on the platform. This information includes your name, address, age, ID documents (International Passport), phone number, email address, and other similar details.

B. Information You Provide Directly Through Our Services 

We, and service providers and partners working on our behalf, will collect any information that you choose to provide directly through our Services. For example, such information may be collected when you:

  • Register for an account or other content access.
  • Register to receive an email newsletter.
  • Email, text, or otherwise share content provided via our Services.
  • Contact us with a message.
  • Purchase from us.
  • Make a payment through us.
  • Generate, post, upload, save, or otherwise submit to our Services user-generated materials.
  • Register for one of our events or contests.
  • Apply for a job, internship, or fellowship with the Company.
  • Participate in a survey.

We may also collect personal information about you from third-party sources, such as credit bureaus, regulatory bodies, fraud prevention agencies, identity verification providers, analytics providers, and other publicly available sources such as online directories and websites for due diligence checks.

C. Information We Collect Through Automatic Data Collection Technologies 

We, our service providers, and our vendors and partners working on our behalf automatically collect certain information about your computer or device and your interactions with our Services through certain tracking technologies. Depending on which Services you use and how you access them, the information collected automatically may include:

  • Your navigation path through the Services.
  • Information about your interactions with our email messages, such as links clicked on and whether messages were opened or forwarded.
  • Any error you encountered during your use of the Services.

This information helps us improve our Service and deliver better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing you to customize your Services according to your interests.
  • Speed up your searches.
  • Recognize users when they return to use our Services.

Cookies 

Like many other websites, we use cookies to distinguish you from other Users, to measure your engagement with our website, and to customize and improve our Services. Depending on how you manage your cookie settings and preferences, we may place cookies on your device when you visit our website. We will only place advertising and analytics cookies if you consent to or accept these cookies. Some browsers may automatically accept cookies, while some can be modified to decline cookies or alert you when a website wants to place a cookie on your computer. If you choose to disable non-essential cookies, it may limit your ability to get a full experience of our website.

The information gathered through cookies may include:

  • The date and time when you access our Website;
  • The Website pages that you view and any downloads that you may make through such pages;
  • Whether or not such viewing or download is successful;
  • The internet address of the Website or the domain name of the computer or device from which you access our Website;
  • The operating system of the machine running your web browser; and the type and version of your web browser.

Kindly note that you may reject all or certain cookies that are used by our Website and you may also modify your web browser preferences to do so. Nevertheless, kindly note that if you reject all cookies, you might be unable to use some of the services available on our Website. Moreover, kindly note that you may set your browser in a certain way to be notified when you receive a cookie so that you have the option to choose whether to accept the cookie or not. In this regard, you should note that if you do so, this may materially distort the quality of service and data you receive. Thus, you would be doing this at your own risk.

How We Use the Data We Collect 

We may use your Personal Information that we collect to:

  • Create and manage any Accounts you may have with us, verify your identity, provide our Services, and respond to your inquiries;
  • Process your payment and other transactions (including authorization, clearing, chargebacks, and other related dispute resolution activities) and provide other payment-related services to you;
  • Protect against and prevent fraud, unauthorized transactions, claims, and other liabilities;
  • Communicate with you about products, newsletters, advertisements, offers, programs, and promotions of Idara, regulatory bodies, financial institutions, merchants, and other partners. You have the right to opt out of this at any time;
  • Send communication on service updates (downtime, service support, regulatory notices, etc);
  • Communicate with you to resolve an inquiry, complaint, or concern with your Account. We also use your contact data to send you one-time passwords (OTP) for account authentication via short messaging service (SMS), email, WhatsApp, or other electronic mediums;
  • Evaluate and improve our business, including developing new products and Services;
  • Establish, exercise, and defend legal rights, as necessary;
  • Comply with applicable laws and regulations, including for compliance with Know-Your-Customer, Know-Your-Business, Anti-Money Laundering, anti-corruption, fraud monitoring, sanctions screening, and risk assessment requirements, or as requested by any judicial process, law enforcement, or governmental agencies having or claiming jurisdiction over Idara or Idara’s affiliates;
  • Use data analytics to improve our website, products or Services, and user experience, and to optimize our Services.

If you register for and/or attend any Idara-sponsored events, we collect your registration and contact details to complete your registration. We may also collect your images, in video or still form, audio-visual recordings, or other forms of digital information gathered at such events by the media team and use them for promotion, publication, or marketing of the event as Idara may determine.

Mobile Applications 

To experience the full range of our mobile application’s seamless services including the ability to send funds to your phone contacts through the application (where applicable), we would require your consent to grant access to your contact list. You have the right to withdraw your consent allowing us access to your contact list at any time. Please note that where your consent is not given or withdrawn, we would require the email address or contact of the recipient, to facilitate the fund transfer through the application.

Employment 

If you apply for employment with Idara, we use your Personal Information to evaluate your interest in employment, for compliance checks, and to contact you regarding possible employment with Idara.

How We May Disclose Your Information 

We may disclose personal information to our partners, statutory authorities, or third parties as may be reasonably necessary for the purposes set out in this Notice.

  • To fulfil the purpose for which you provide it, i.e. to carry out the Service you requested.
  • For any other purpose disclosed by us when you provide the information.
  • We may also disclose your personal information:some text
    • Satisfy any applicable law, regulation, legal process, or enforceable governmental request;
    • Detect or prevent fraud including investigation of potential violations of our Terms of Service;
    • Detect, prevent, or otherwise address security or technical issues;
    • Protect against imminent harm to the rights, property, or safety of Idara, its Users, or the public as required or permitted by law.
  • We have your consent. In some instances, we may provide a service through a third party, which would require us to share your Personal Information with third parties authorized by you to receive such Information. The use of your Personal Information by an authorized third party is subject to the third party's Privacy Notice and Idara shall bear no liability for any breach which may arise from such authorization by you.
  • If Idara becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we may share your Personal Information with parties involved in the transaction and any entity that acquires our business will continue to process your Personal Information in line with this Privacy Notice, or a revised version that we will communicate to you.

Data Retention and Deletion 

We keep your personal information only as long as necessary to provide you with the Idara Services and for legitimate and essential business purposes, such as maintaining the performance of the Idara Services, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal information for as long as you are a user of Idara Services.

If you request, we will delete or anonymize your personal information so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal information, including situations such as the following:

  • If there is an unresolved issue relating to your accounts, such as an outstanding credit on your account or an unresolved claim or dispute, we will retain the necessary personal information until the issue is resolved;
  • Where we need to retain the personal information for our legal, tax, audit, and accounting obligations, we will keep the necessary personal information for the period required by applicable law; and/or,
  • Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

Security 

We employ physical, electronic, and managerial safeguards to secure the information we collect. These safeguards vary based on the sensitivity of the information. No security system is impenetrable; however, we cannot guarantee the security of our databases or that the information you supply will never be intercepted, accessed, or disclosed in a manner that is inconsistent with this Privacy Policy. Because most email and mobile transmissions are not encrypted, you should take special care in deciding what information you send to us via email, text messages, or other mobile transmissions.

When you use any of your Accounts, we implore you to always use strong passwords (a combination of letters, numbers, upper and lower cases, and special characters), ensure you do not share your password with anyone, and that your login credentials are kept confidential at all times.

We are committed to conducting our business per these principles to ensure that the confidentiality of your Personal Information is protected and maintained. We would take all reasonable steps to ensure that your Personal Information is secured and well protected.

We will only retain Personal Information on our servers for as long as is reasonably necessary as long as we are providing Services to you. If you close your Account, your data is stored on our servers to the extent necessary to comply with regulatory and Anti-Money Laundering obligations and for fraud monitoring, detection, and prevention. Where we retain your Personal Information, we do so in compliance with limitation periods or retention obligations imposed by applicable law.

Third-Party Links, Sites, and Services 

Our Services contain links to other sites, applications, platforms, and services operated by third parties whose privacy policies we don't control and may differ significantly from ours. For instance, clicking or tapping on a sponsorship credit or some third-party logos on Idara Services will take you to an entirely different site or service that may collect, use, and share information in ways that Idara would not. You also may access Idara content and the Idara Services from a third-party site or service that may collect, use, and share information in ways that Idara would not. Idara is not responsible for the content or privacy practices of these third-party services and we recommend that you familiarize yourself with the privacy policies of any such sites or services you visit or access.

Marketing 

We may process your Personal Information to contact you or send you marketing content and communication about our products, Services, or surveys where we have obtained your consent in the way and manner provided under the Data Protection Legislation. You may exercise your right to object to such contact from us or opt out of the marketing communication. Please note however that if you opt-out of marketing content, we may still send you messages relating to transactions and our Services, related to our ongoing business relationship. We may ask you for permission to send notifications to you. Our Services will still work if you do not grant us consent to send you notifications.

As a User kindly remember the following as you use Idara:

  • Your email address is safe with us.
  • We never sell or share your email addresses with other companies.
  • You can unsubscribe at any time.
  • We require that each email message sent out from Idara includes an easy way for subscribers to remove themselves via an unsubscribe link.
  • If you receive a newsletter or email and decide you don’t like it, simply click the unsubscribe link at the bottom of the email.

International Data Transfers 

Our business is global with affiliates and service providers located around the world. As such, we may need to transfer your Personal Information to help us provide you with our Services. Your Personal Information may be transferred to countries which may not have the same data protection laws as your country, but whenever we have to transfer or transmit your Personal Information internationally, we will take reasonable steps to ensure your Personal Information is handled securely and in compliance with the Data Protection Legislation.

Your Rights 

Under the Nigerian Data Protection Regulation (NDPR), you have the right to:

  • Access your personal data.
  • Rectify any incorrect or incomplete data.
  • Erase your personal data.
  • Restrict the processing of your data.
  • Object to the processing of your data.
  • Data portability.

To exercise any of these rights, please contact us at hello@goidara.com.

Data Protection Officer 

If applicable, our Data Protection Officer can be contacted at hello@goidara.com for any data protection concerns.

Compliance with the General Data Protection Regulation (GDPR) 

Idara provides services to clients from across the world. Consequently, we will like to confirm to you that as an EU citizen, your privacy rights under the GDPR are fully protected by your use of our Sites. Any information containing personal data shall be handled per all applicable privacy laws and regulations, including without limitation to the GDPR and equivalent laws and rules.

Updates to our Privacy Notice 

Idara reserves the right to revise, amend, or review this Privacy Notice to reflect new Services or changes and place any updates on the Idara page. All changes made will be posted on this page and where changes will materially affect you, we will notify you of this change by placing a notice online, on your Idara dashboard, or by email.

Policy 

Before users can receive messages, advertising, or promotions from Idara, such a user must have agreed to receive such messages. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages. We require that all emails promoting Idara or its products be sent only to users who have agreed to receive such messages. We prohibit any advertising of our brand and Website using unsolicited email messages. If you feel you’ve been sent unsolicited emails promoting our brand or website and would like to register a complaint, please contact us at hello@goidara.com. We will immediately investigate all allegations made related to unsolicited messages.

Reporting and Monitoring 

We encourage users and the public to report any unsolicited advertising or promotion of our website to our designated email address: hello@goidara.com. We will investigate all reports and take appropriate action to prevent further occurrences. We also monitor our brand mentions and online presence to identify and address any instances of unsolicited advertising. Idara reserves the right to ban or block individuals or entities from accessing our website or using our services if they are found to violate this policy.

Contact Us 

If you have any questions or concerns about this privacy policy, please contact us at: hello@goidara.com.

Simplifying Success for African Businesses

Join over 300+ people waiting to use Idara

Get started